Service Policies
Simple expectations for payment, materials, upgrades, privacy, and your personalized recommendations.
Payment Policy
Full payment is required at the time of purchase through secure Stripe checkout. Available payment methods are displayed by Stripe at checkout. Your questionnaire and photo-submission instructions will be emailed after payment is received.
Refund Policy
Refunds may be requested within 30 days of purchase, provided that your required questionnaire and photos have not yet been submitted and the analysis process has not begun. Once your required materials have been submitted and your personalized analysis has begun, your purchase becomes final and non-refundable.
Because each The Statement Colors analysis and report is created specifically for the individual client, refunds will not be issued based on disagreement with or personal preference regarding your final season, subseason, or recommendations. If The Statement Colors is unable to complete your purchased service, you will receive a full refund.
Photo and Material Requirements
Clients are responsible for following the provided photo-submission guidelines. If any photos are unclear, heavily shadowed, edited, filtered, or otherwise unsuitable for analysis, replacement photos will be requested. The turnaround period begins only after all required materials have been received and approved.
Client Submission Timeline
All required materials, including your completed questionnaire and requested photos, should be submitted within 30 days of purchase. Your turnaround period does not begin until all required materials have been received and are suitable for analysis. If additional or replacement photos are needed, turnaround begins once those materials have been received and approved.
If your required materials are not submitted within 30 days, your order may be placed on hold. Please contact The Statement Colors before submitting materials after this timeframe so your order can be reactivated. Extended delays may affect the ability to complete your service under the original timeline or service terms.
Package Upgrades
Package upgrades are available after purchase. Clients may upgrade by paying the difference between their original package and the higher package. Additional questionnaire responses or photos may be required.
- Basic Color Analysis → Color Analysis + Hair Color: $79
- Color Analysis + Hair Color → Statement Transformation: $170
- Basic Color Analysis → Statement Transformation: $249
The upgraded turnaround period begins after the upgrade payment and all additional required materials have been received and approved. Updated photos may be requested if the client’s appearance has changed.
Photo Privacy
Your submitted photos will be used only to complete your personalized The Statement Colors analysis. They will not be shared, posted, or used for marketing without your separate written permission. Photos will be deleted from The Statement Colors’ active working files within seven days after your completed report is delivered.
Hair-Color Disclaimer
Hair-color recommendations are intended as visual guidance for flattering shades, depth, tone, and dimension. They are not professional dye formulas. Please consult a licensed hairstylist to determine the safest and most appropriate coloring process for your hair.
Analysis Disclaimer
Personal color and style analysis provides personalized visual recommendations based on the photos and information submitted. Recommendations are intended as guidance rather than strict rules, and clients are encouraged to consider their personal preferences and comfort.